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Bevsss
Participant
February 10, 2022
Question

Can’t add or edit titles due to app crashing

Adobe premiere rush version 2.2 (1115)

iPhone 11 iOS 15.3

Paid monthly subscription for a personal account, NOT a school account

I've attached a screen recording of my issue. 
The app was working fine initially. However now I cannot add any titles to my project, once I select a title to add, the blue loading circle keeps buffering and after about 10-15 sec it always crashes. Then when I reopen the app and try to open my project the app crashes once again. My project is 30 mins long. However I'm able to add titles to a fresh project for some reason? 
Please help me I've put in so many hours and I am a paying customer I really need your service to work. 

 

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1 reply

Kartika Rawat
Community Manager
Kartika RawatCommunity Manager
Community Manager
February 14, 2022

Hi Bevsss!

Sorry about the trouble. Would you let us know the details of media files that you're editing (codec/ format, frame rate, frame size)? Have you tried signing out and back into your Creative Cloud account?

 

Let us know.

 

Thanks,

Kartika

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