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UWLES
Participant
July 8, 2020
Answered

Can't Create Or open projects

I have opened Rush and all I get is the spinning wheel of death.  It's not frozen as it's still spinning, but I can't create new projects, or view old projects. 

    petergaraway
    petergarawayCorrect answer
    Participating Frequently
    June 10, 2021

    Hi all, 

     

    Sorry to anyone that encountered this issue. We released Rush build 1.5.62 that should have fixed this issue. Please download the latest build.  If you still experience this problem please let us know. 

     

    Thanks for all your feedback. All the best, 

     

    Peter 

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    18 replies

    petergaraway
    petergarawayCorrect answer
    Participating Frequently
    June 10, 2021

    Hi all, 

     

    Sorry to anyone that encountered this issue. We released Rush build 1.5.62 that should have fixed this issue. Please download the latest build.  If you still experience this problem please let us know. 

     

    Thanks for all your feedback. All the best, 

     

    Peter 

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    Frankie Mami
    Participating Frequently
    May 8, 2021

    Same here.

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    Jairus+Joy
    Jairus+Joy
    Participant
    October 14, 2020

    just long press ALT and click on premiere rush and start the application while holding alt. this makes the software reset its preferences. this worked for me. 

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      Kartika Rawat
      Community Manager
      Kartika RawatCommunity Manager
      Community Manager
      July 8, 2020

      Hi there,

      We're sorry for the trouble. Can you try switching the graphics card to Standard VGA and then test the issue? You may follow this path: Open Device Manager > Select Display adapters > Right-click the GPU > Select Update Driver > Browse my computer for driver software > Let me pick from a list of available drivers on my computer > Select Microsoft Display Adapter > Next > OK

      If this doesn't work try sign out and back into Creative Cloud account. 

      Also, try reinstalling the Rush. This may fix this issue.

       

      Let us know if it brings any change.

      Thanks,

      Kartika

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      LumensPixelsFrames
      Participating Frequently
      May 7, 2021

      I'm stuck on this issue as well. I'm wondering about your suggestion. Does the graphics card cause it to hang? Any other suggestions because nothing is working.

      Thanks

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      petergaraway
      petergaraway
      Participating Frequently
      May 7, 2021

      @LumensPixelsFrames Can you send a screenshot of the issue you're experiencing? Is there some UI present (buttons, etc.), but they are disabled?

       

      Thanks, 

       

      Peter  

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