Can't Download Rush CC, but I meet system requirements

Forum|Forum|7 years ago
December 10, 2018
1 reply
1428 views

Hey all, I'm trying to download Premiere Rush CC, but it keeps saying I need to update my OS. But I'm up to date, have updated the OS a few times, made some extra room on the hard drive.

Quad core, 16 GB of RAM, 64 bit, and v. 1803 on Windows (screen shot below). I read another thread where someone restarted Windows and it worked fine, but I'm tried that a few times, still a no go.

Any ideas?

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M

mayjain7130546

Participating Frequently

Hi chivsjawn,

Sorry for the trouble.

Did you try signing out/in the creative cloud account ?

Mayjain

chivsjawnAuthor

Participant

When you say "signing out/in the creative cloud account" do you mean in the browser, or a desktop client?

caroline_edits

Community Manager

In the desktop app, please!

Also, I'm seeing a little bit of confusion here. I see that you installed your OS on 5/20/2018, and I know that a new update came out in October, as seen here: https://support.microsoft.com/en-us/help/4028685/windows-10-get-the-update

But I understand you've updated your OS a few times! I believe this is where the miscommunication is happening. Maybe the automatic "Check for Updates" feature is failing you. Here's a link on how to manually update your OS: Manually Check and Install Windows Updates - Help Centre

I hope this is helpful!

-Caroline

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