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suv_7104
Participant
April 27, 2025
Answered

Can’t edit videos from iPhone 16 pro

  • April 27, 2025
  • 1 reply
  • 351 views

Unable to edit my videos in Premier Rush. Getting error as - Media is not supported. 
I was using 14pro and just changed to 16pro when I started getting the error. File format is identical to what it was in 14pro. 
EXIF below - 

Apple iPhone 16 Pro

Telephoto Camera — 120 mm £2.8 1080p • 1080 × 1920 • 26.5 MB • C

60 FPS

Adjust

HEVC

Dolby Vision

00:08

    Correct answer Kevin-Monahan

    Hi,

    Turn off spatial audio in camera settings. Then, it should work.

     

    Thanks,
    Kevin

     

    1 reply

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity ManagerCorrect answer
    Community Manager
    April 29, 2025

    Hi,

    Turn off spatial audio in camera settings. Then, it should work.

     

    Thanks,
    Kevin

     

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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