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suv_7104
Participant
April 27, 2025
Answered

Can’t edit videos from iPhone 16 pro

  • April 27, 2025
  • 1 reply
  • 357 views

Unable to edit my videos in Premier Rush. Getting error as - Media is not supported. 
I was using 14pro and just changed to 16pro when I started getting the error. File format is identical to what it was in 14pro. 
EXIF below - 

Apple iPhone 16 Pro

Telephoto Camera — 120 mm £2.8 1080p • 1080 × 1920 • 26.5 MB • C

60 FPS

Adjust

HEVC

Dolby Vision

00:08

    Correct answer Kevin J. Monahan Jr.

    Hi,

    Turn off spatial audio in camera settings. Then, it should work.

     

    Thanks,
    Kevin

     

    1 reply

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community ManagerCorrect answer
    Community Manager
    April 29, 2025

    Hi,

    Turn off spatial audio in camera settings. Then, it should work.

     

    Thanks,
    Kevin

     

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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