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Participant
Apr 27, 2025 4:31 AM UTC
Answered

Can’t edit videos from iPhone 16 pro

Unable to edit my videos in Premier Rush. Getting error as - Media is not supported. 
I was using 14pro and just changed to 16pro when I started getting the error. File format is identical to what it was in 14pro. 
EXIF below - 

Apple iPhone 16 Pro

Telephoto Camera — 120 mm £2.8 1080p • 1080 × 1920 • 26.5 MB • C

60 FPS

Adjust

HEVC

Dolby Vision

00:08

Kevin J. Monahan Jr.
Kevin J. Monahan Jr.Correct answer
Legend
Apr 29, 2025 10:47 PM UTC

Hi,

Turn off spatial audio in camera settings. Then, it should work.

 

Thanks,
Kevin

 

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

1 reply

Kevin J. Monahan Jr.
Kevin J. Monahan Jr.Correct answer
Legend
Apr 29, 2025 10:47 PM UTC

Hi,

Turn off spatial audio in camera settings. Then, it should work.

 

Thanks,
Kevin

 

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Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio