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Te Ana273089009rnn
Participant
Dec 31, 2024 7:43 AM UTC
Question

Can't Export

I can't Export any videos from the Rush app. I have a new phone, so I've just downloaded the app on it, unable to Export any files I've edited. I just get an error message and to try again. But I've been trying all day, I even un-installed and re-installed and re-edited the video, still not working.

    3 replies

    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    Dec 31, 2024 6:11 PM UTC

    Hi Te Ana273089009rnn!

    Sorry about the issue. Could you try the following steps?

     

    • Storage Space: Verify that your device has enough available storage to complete the export.
    • Export in Different Settings: Try exporting the video in a different resolution or format to see if that helps.
    • Reboot: Restart your phone and attempt the export again.

    Let us know how it goes.

    Thanks,

     

    KR

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    Te Ana273089009rnnAuthor
    Participant
    Jan 10, 2025 11:30 PM UTC

    Hello,

     

    No it didn't work 

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