Participant

Question

Can’t export video files from iPhone X in Premiere Rush

I use iPhone X and these days App doesn't allow to export video. It drops me out every time. Tried already about 30 times.

title edited by mod

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Participating Frequently

Hi Agnese,

Additionally, it would be great to get the logs from your device after you crash. Please follow these steps

1. Attempt to the export project

2. If you crash, re-launch Rush

3. Tap the gear icon, then tap Preferences, then Share Logs.

Please upload them somewhere so I can download them. One suggestion that might help is performing a hard reset on your device.

Lastly, press and hold the Power button for a few seconds until you see the Apple logo.

Thank you,

Peter

Community Manager

Hi Agnese LV!

Welcome to the community. Ideally, it should not happen with exporting in Premiere Rush.

Which version of Premiere Rush are you using? https://community.adobe.com/t5/premiere-rush/finding-the-premiere-rush-version-number/m-p/4788185
Are you getting any error message while rendering?

This issue could occur if your iOS device is running low on charge. Recharge the device and try rendering again.

Also, you can check if there is enough space available on your iPhone X.

Let us know if it is helpful.

Regards,

Kartika

Participant

I have Version 1.2.21 (754)

Yes, an error occurs while rendering.

The device is full-on charge. And there is a lot of free space on my iPhone.

Agnese

Community Manager

Thanks for responding. You can try what @Peter has suggested?

Let us know how it goes.

Regards,

Kartika.

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