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Oli368518473b1e
Participant
July 15, 2025
Answered

Can’t open HEVC files into Rush on IPhone?

  • July 15, 2025
  • 1 reply
  • 93 views

Just says can't open media type every time I try to import HEVC video? 

    Correct answer Kevin J. Monahan Jr.

    Hi Oli,

    Is this the Free version? If so, you need the proper subscription to use HEVC video. The Photography bundle does not include Rush, for example. Try transcoding it to H.264 if that is the case.

     

    Thanks,
    Kevin

     

     

    Thanks,
    Kevin

     

    1 reply

    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.Correct answer
    Legend
    July 16, 2025

    Hi Oli,

    Is this the Free version? If so, you need the proper subscription to use HEVC video. The Photography bundle does not include Rush, for example. Try transcoding it to H.264 if that is the case.

     

    Thanks,
    Kevin

     

     

    Thanks,
    Kevin

     

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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