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Oli368518473b1e
Participant
July 15, 2025
Question

Can’t open HEVC files into Rush on IPhone?

  • July 15, 2025
  • 1 reply
  • 80 views

Just says can't open media type every time I try to import HEVC video? 

    1 reply

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    July 16, 2025

    Hi Oli,

    Is this the Free version? If so, you need the proper subscription to use HEVC video. The Photography bundle does not include Rush, for example. Try transcoding it to H.264 if that is the case.

     

    Thanks,
    Kevin

     

     

    Thanks,
    Kevin

     

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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