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Sammi6C13
Participant
July 27, 2021
Question

can't open my file in Premiere Rush

  • July 27, 2021
  • 3 replies
  • 1630 views

Hi,

 

I can't open the file that I have worked for 10 hours on Premiere Rush. I have clicked on my file to open it, but it turned to a grey screen. Also, I have signed out from the Creative Cloud and updated the Premiere Rush, but still can't open it. 

 

(iMac)

 

 

 

This topic has been closed for replies.

3 replies

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snapple82wa
Participant
February 14, 2023

In case anyone else needs this tip - I signed out of Creative Cloud from within the app and from within the Creative Cloud program (the one that has all of our software listed). Then, I restarted the computer. Then, signed back in. It worked. Phew.

nishu_kush
nishu_kush
Legend
August 24, 2021

Hi Sammi6C13 & Exec Chairman5C29,

 

Do you get any error message when trying to open the project? Also, can you open the project in a different device?

Let us know.

 

Thanks,

Nishu

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Dena5FA6
Participant
August 25, 2021

Hi,

I am having a similar issue now. My Rush was working great fine until an hour ago. I have been working on this project for several weeks. 

I cannot open the project in Rush, nor in Premiere.

Tried rebooting, did not help. Tried copy/rename, neither old nor new works.
Tried renaming app data "Common" folder to "Old_Common" per a help thread here from a few years ago. This did not help either.

The assets do appear to have been syncing to my CC account.

Please advise... Thank you!

 

Adobe Premiere Rush Version 1.5.62 (Build 61) on Windows 10 Pro, Version 1909, OS Build 18353.1379

D
Dena5FA6
Participant
August 25, 2021

Follow up, this project shows up on, but will NOT open on, the iPad.
"Unable to Open Project" error

Kartika Rawat
Community Manager
Kartika RawatCommunity Manager
Community Manager
July 30, 2021

Hi Sammi6C13!

Sorry about that. We can get this checked. 

  • Does it happen with a specific project?
  • Could you share a screenshot of the issue?

 

Let us know. 

Thanks,

Kartika

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Exec Chairman5C29
Participant
August 13, 2021

Hi,
I have the same problem as well. I'm using a Lenovo Thinkbook. I'm unable to open a few working files on Premiere Rush. I've never had this problem before. Please look into this ASAP as this affects my work.

 

Thank you.

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