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2 replies

Ko.Maruyama
Community Expert
Ko.MaruyamaCommunity Expert
Community Expert
July 20, 2021

it's something you may have already tried, but I usually try this (when things don't make sense):

 

Log OUT of CreativeCloud desktop

Log IN again.

(Update your desktop app if necessary - there is a new CC App build)

Restart Premiere Rush

D
defaultdh81zc2g6o6qAuthor
Participant
July 21, 2021

Thanks, I did try all that but didn't work.

But I appreciate the suggestion still.

Ko.Maruyama
Community Expert
Ko.MaruyamaCommunity Expert
Community Expert
July 26, 2021

what hardward / what's your desktop version running on?

Kartika Rawat
Community Manager
Kartika RawatCommunity Manager
Community Manager
July 20, 2021

Hi there!

Sorry about that. Could you let us know more about the issue?

  • Which device are you using?
  • Are you seeing any error codes or messages?
  • Would you mind sharing a screen recording that exhibits the issue?

 

Let us know.

Thanks,

Kartika

 

D
defaultdh81zc2g6o6qAuthor
Participant
July 21, 2021

I have a video and some screenshots that I can share with you but prefer not to do it on the public discussion board. Is there an email that I can send to get help?

Thank you 

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