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KJean83
KJean83
Participant
October 7, 2019
Answered

Can't open PNG files in Rush iOS

  • October 7, 2019
  • 2 replies
  • 1308 views

For some reason whenever I try to import a png file from either the dropbox, my Cloud folder or photo library . The app states that the media is not supported. The funny thing is the png file shows up fine on my desktop but as a black box on the app. Is anyone experiencing this or have a soultion?  

      This topic has been closed for replies.
      Correct answer petergaraway

      Hi KJean!

      Happy to let you know we released Rush version 1.2.10 today that contains the fix for png images appearing as black in the monitor.

       

      Let us know if you have any questions or feedback.

       

      Peter

      2 replies

      petergaraway
      petergarawayCorrect answer
      Participating Frequently
      October 21, 2019

      Hi KJean!

      Happy to let you know we released Rush version 1.2.10 today that contains the fix for png images appearing as black in the monitor.

       

      Let us know if you have any questions or feedback.

       

      Peter

      caroline_edits
      Community Manager
      caroline_editsCommunity Manager
      Community Manager
      October 8, 2019

      Hi there, KJean!

      Are you using 13.1 iOS on your phone? There's a known issue with PNGs in this version of Apple's iOS. Sorry for the inconvenience, we're already working on a fix!

       

      Caroline

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