Can't open Rush [branched from Welcome to Premiere Pro 14.7]

I have a Windows10 Think Pad laptop and my Premier Rush apps won't finish launching, it keeps getting stuck at the start up screen. I've already called and spoke to a respresenative and they tried mutilitple trouble shooting technuqies and it still doesn't work. Can someone please help me, I have 2 final projects to complete for school and I can't do it without Premier.