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svena51266005
Participant
June 6, 2023
Question

Cannot access Rush Premium features on the Desktop - only on my iPhone

  • June 6, 2023
  • 1 reply
  • 123 views

Can not use premium features and cannot upgrade again. iPhone says I'm on premium but app says I'm not. Bad. Pity.

    This topic has been closed for replies.

    1 reply

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    June 7, 2023

    Hi @svena51266005,
    I got your message. You say you have access to premium features on your iPhone but not on the Desktop. I think I understand the problem.

     

    Which plan do you have? If you have the Premiere Rush Mobile membership, then you do not get those features for the desktop version. You have to upgrade your plan for that. I like the Adobe Express subscription which allows for that. See details here.

     

    I hope the advice helps. If not, please return for further questions or reach out to support here.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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