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K
KERNSEY
Participant
April 16, 2025
Question

cannot export project in Rush: forcing me to purchase

  • April 16, 2025
  • 1 reply
  • 168 views

i've been using rush for a few years now.  just today i cannot export my project and i'm being forced to upgrade.  is there any way around this?  have i exceeded my cloud limit?  have i exceeded my free number of projects?  why am i now seeing "Buy Premier Rush at adobe.com today." with "dismiss" or "buy at adobe.com" buttons?

 

i know they want me to purchase, that's obvious, but why now?  and why no expiration message BEFORE i started my project? 

 

macbook pro 14" 2023

 

    1 reply

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    April 22, 2025

    Hi @KERNSEY,

    It's possible that you are using HEVC footage which isn't supported for the Starter Version, which you have. Could that be the issue? I hope we can help you.

     

    Thanks,
    Kevin

     

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
    K
    KERNSEYAuthor
    Participant
    April 24, 2025

    i will check, but these clips are from the same iphone that i've been using and uploading from for years now.  

     

    K
    KERNSEYAuthor
    Participant
    April 30, 2025

    i'm a dummy.  i was using a premium title card which was prompting the purchase.  problem solved! 

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