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R
ryanfoles
Participant
August 6, 2020
Question

Cannot get Rush to load

  • August 6, 2020
  • 1 reply
  • 188 views

I have updated to Windows 10 Pro (OS Build 19041.421). I have uninstalled and reinstalled the Creative Cloud. I have deleted and reinstalled Rush multiple times. I have restarted my computer and signed in/out of my account at each step. I just recently cleared the task manager too. Nothing is working. In the CC, I choose "Open" then get this screen:

 

then nothing happens. Please help. 

This topic has been closed for replies.

1 reply

Kartika Rawat
Community Manager
Kartika RawatCommunity Manager
Community Manager
August 6, 2020

Hi Ryan,

We're sorry for the trouble you're having with Premiere Rush. Please refer to this article from Stage 2: https://community.adobe.com/t5/premiere-pro/faq-how-to-troubleshoot-premiere-pro-crash-at-launch/td-p/11113249?page=1

That mentioned steps are the same for Premiere Rush as well.

 

Let us know if that helps.

Thanks,

Kartika

 

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