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Nicole27623886d3fu
Participant
February 21, 2026
Answered

Cannot import any still photos from iphone 17pro latest IOS into a Rush video project - error says usupported media type. Any work around here? I cannot find a thread on this issue in the tech commiunity.

  • February 21, 2026
  • 2 replies
  • 59 views
Cannot import any still photos from iphone 17pro library running latest IOS  26.3 into a Rush video project - error says usupported media type. I’ve tried one photo at a time. NO problem importing video media. Any ideas? 
    Correct answer Kevin-Monahan

    Hi there,

    Sorry for the trouble. This may be related to the image format being created by the newer iPhone. As a workaround, try converting one of the affected photos from HEIC to JPEG or PNG and see if that imports into Rush.

    Unfortunately, Premiere Rush is now at end of life and isn't being updated for compatibility with newer devices and operating systems such as the iPhone 17 Pro and iOS 26.

    For future mobile projects, I'd recommend transitioning to Premiere on iPhone.

    More information:
    Premiere Rush discontinuation

    Thanks,
    Kevin

    2 replies

    Kevin-MonahanCommunity ManagerCorrect answer
    Community Manager
    September 2, 2026

    Hi there,

    Sorry for the trouble. This may be related to the image format being created by the newer iPhone. As a workaround, try converting one of the affected photos from HEIC to JPEG or PNG and see if that imports into Rush.

    Unfortunately, Premiere Rush is now at end of life and isn't being updated for compatibility with newer devices and operating systems such as the iPhone 17 Pro and iOS 26.

    For future mobile projects, I'd recommend transitioning to Premiere on iPhone.

    More information:
    Premiere Rush discontinuation

    Thanks,
    Kevin

    Alexmcguire
    Participant
    April 4, 2026

    Waiting for a fix