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Anonymous
December 25, 2023
Question

Cannot purchase premium

  • December 25, 2023
  • 1 reply
  • 127 views

I purchased premium, shows in my purchase/subscriptions. But when I open App says I cannot use premium features and gives option to upgrade. If I try upgrading again it just thinks and thinks but never does anything. Help. I've already tried deleting and redownloading app.

 

all of this is both on Ipad and Iphone

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    1 reply

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    January 1, 2024

    Hi @34450892,

    Sounds frustrating. This appears to be a job for Adobe Care. Kindly reach out to them here: https://helpx.adobe.com/contact.html

     

    The chat pod is on the lower left. Insist on speaking with the video queue once you are connected with a live person. That action will connect you with the proper agents.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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