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Lexquisite
Inspiring
Aug 11, 2024 12:57 AM UTC
Answered

Clips going black and no sound

Hello, I need help. Some of my video clips are going black with no sound and I've been working on this video all day, just to go back and realize what I thought was a finished YouTube video is not, because of this issue. It's very disheartening, please help! How do I fix this? I'm on premiere rush on iPhone. Updated version.

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    LexquisiteCorrect answer
    Inspiring
    Sep 12, 2024 7:37 PM UTC

    Rewrap is faster and does not encode the media again; it's the best choice if it works.


    Okay, thank you. I just rewrapped the videos and replaced the clips. It seems to be working now.

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    9 replies

    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.
    Legend
    Aug 12, 2024 9:03 PM UTC

    Hi @Lexquisite,

    Thanks for writing in. Which iPhone are you using? Please tell us more about your workflow (using "cinematic" mode, HDR, or HEVC for example). One thing to try is to change your iPhone settings for the camera to "most compatible" mode. That works for a lot of people.

     

    I'm sorry for the frustration. I hope we can help you.

     

    Thanks,
    Kevin

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    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    LexquisiteAuthor
    Inspiring
    Aug 21, 2024 7:13 PM UTC

    Hi Kevin, 

    Thank you for your response! I already had the setting switched to "Most Compatible." I have an iPhone 13 Pro. And the videos are HEVC.

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      LexquisiteAuthor
      Inspiring
      Aug 21, 2024 7:21 PM UTC

      Also, I realized the video clips that got blacked out are the ones I used with a TikTok filter, so maybe that has something to do with it?

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