Complaint

I can see that this is your first post here, so you may not realize that this a user-to-user forum. Adobe staff may reply on occasion, though.

Either way, if you'd like help from the community, you might want to provide some additional details such as 

• Which device and operating system are you using?
• Are you trying to access your Premier Rush project or your rendered video?
• What steps did you take?
• What happened when you took those steps?

If you'd like to reach Adobe's support, you can try clicking on the Start Now link under Contact Us here:

• https://helpx.adobe.com/support/premiere-rush.html