Consistently not responding

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Rush keeps freezing and becoming unresponsive as it has started not loading videos and instead is just a blank black screen. It's beyond annoying for something I pay a monthly subscription for.

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Kevin J. Monahan Jr.

Legend

Hi @Elizabeth31781228ep7g, Hi @Joshua31785562mr1f,

I read your messages. It sounds like you are having trouble with the video files you are using and Rush. Can you let us know what kind of files these are, like, which camera shot them? Also give us info about your computer or mobile device so we can try and help you better.

Thanks,
Kevin

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Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

J

Joshua31785562mr1f

Participant

It was due to a corrupted video file. We discovered the project was hanging up in the same spot every time and once we deleted that particular clip it corrected the issue.

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Kevin J. Monahan Jr.

Legend

Great to hear, @Joshua31785562mr1f!

Kevin

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Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

J

Joshua31785562mr1f

Participant

I'm having the exact issue. Brand new computer with an extremely good set up. My magix editing software was above and beyond better than this and it was SLOOOW. Probably going to move to Pinnacle's software for my vids.

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