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anissa_thompson
Community Expert
Community Expert
June 22, 2021

This usually does the trick for me if it stalls out: 

  • Closeout your project, and sign out of Rush and Creative Cloud.
  • RESTART YOUR COMPUTER, and make sure you don't have any memory-intensive ("RAM-hogging") apps running while you're starting up (I never run Photoshop, Illustrator, or Microsoft Office apps while working on videos).
  • Sign back into your Creative Cloud Desktop App.
  • Hold CTRL + SHIFT buttons while starting Adobe Rush - this will tell Rush you want a "fresh start" without losing your projects; it will open the Starter Tutorial like you were starting for the first time - simply close the tutorial, and your projects will be available.
  • Open your project, and BE SURE TO WAIT for it to FULLY SYNC. Then try editing and/or exporting, and you should be good to go... but just in case:
    • IF NEEDED: double-check that any Adobe Fonts you may be using are activated and connected
      re-add any missing assets to the project bin
    • Last Resort: DUPLICATE the project and try working from the fresh copy.


Hope this helps!

Hope this helps! Make sure to press "✔ Correct Answer" on this post if this answers your question. Happy Creating!Anissa • @anissat
Kartika Rawat
Community Manager
Community Manager
June 21, 2021

Hi there!

Sorry for the crash. We can get this checked. Could you share the screenshot of the Audio Hardware? Go to Edit > Preferences.

 

Let us know.

Thanks,

Kartika