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Hugo228787117x6j
Participant
September 8, 2023
Answered

Crash

  • September 8, 2023
  • 1 reply
  • 1019 views

Hi, I am working on a big project for school. All of a sudden it just starts loading and I can't do anything on it, I then have to force quit and I have to restart. Backup is on. I am doing it on a MacBook Air-Details in files. It has been fine until now it starts to load for 5 minutes then let me work on it for 1 minute and then it starts lagging and then loading. Is this an error with the app or is it my computer's not powerful enough?

Feel free to ask more question regarding my question

 

Cheers Hugo

 

 

    This topic has been closed for replies.
    Correct answer Hugo228787117x6j

    does that mean all my projects get deleted

     


    Nevermind, it solved the issue, Thanks so much

    1 reply

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    September 8, 2023

    Hi @Hugo228787117x6j,

    Thanks for contacting the community. You are having trouble with Rush crashing. Is that right? Very odd. Have you tried any troubleshooting steps yet? From the Home Screen, choose Premiere Rush > Settings. Delete the cache and see if that helps. Please also let us know what kind of media you are editing with. I hope the community can help.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      H
      Hugo228787117x6jAuthor
      Participant
      September 8, 2023

      Do I delete all the catch or just the catch files that can not be located? 

      Kevin J. Monahan Jr.
      Community Manager
      Kevin J. Monahan Jr.Community Manager
      Community Manager
      September 8, 2023

      I always delete them all to be safe.

       

      Cheers,

      Kevin

      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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