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Participant
Oct 8, 2024 9:44 AM UTC
Question

Crash issues

Ever since the new iOS update Rush consistently crashes and has proven to be unstable. I can't work 3 minutes before then screen locks and the programs crashes out. I hope an update comes out soon I have work to complete and creative cloud doesn't have face tracking after you resize something you're working on. Anybody else having this issue?

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3 replies

Participant
Oct 9, 2024 11:16 AM UTC

Ich habe das gleiche problem. Ich konnte zwei wochen lang Problemlos videos bearbeiten und seit gestern stürzt es ständig ab. Ich kann nicht mal 2 min daran arbeiten. Sehr mühsam, was ist das Problem dahinter?

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Kevin J. Monahan Jr.
Legend
Oct 11, 2024 7:00 PM UTC

Did you update iOS, @liliane_8189? Are you shooting in cinematic mode? Let us know.

 

Thanks,
Kevin

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Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
Kevin J. Monahan Jr.
Legend
Oct 9, 2024 7:20 AM UTC

Hello,

Thanks for the message and welcome to the forum! Are you shooting cinematic mode on an iPhone 16, @Paul28710908h9zk? If so, that format is not supported right now. It might need to be transcoded to work with it. Sorry for the frustration. Take care.

 

Thanks,

Kevin

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Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio