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Paul28710908h9zk
Participant
October 8, 2024
Question

Crash issues

  • October 8, 2024
  • 2 replies
  • 197 views

Ever since the new iOS update Rush consistently crashes and has proven to be unstable. I can't work 3 minutes before then screen locks and the programs crashes out. I hope an update comes out soon I have work to complete and creative cloud doesn't have face tracking after you resize something you're working on. Anybody else having this issue?

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    2 replies

    L
    liliane_8189
    Participant
    October 9, 2024

    Ich habe das gleiche problem. Ich konnte zwei wochen lang Problemlos videos bearbeiten und seit gestern stürzt es ständig ab. Ich kann nicht mal 2 min daran arbeiten. Sehr mühsam, was ist das Problem dahinter?

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    October 11, 2024

    Did you update iOS, @liliane_8189? Are you shooting in cinematic mode? Let us know.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    October 9, 2024

    Hello,

    Thanks for the message and welcome to the forum! Are you shooting cinematic mode on an iPhone 16, @Paul28710908h9zk? If so, that format is not supported right now. It might need to be transcoded to work with it. Sorry for the frustration. Take care.

     

    Thanks,

    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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