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A
annie28860128nrml
Participant
March 6, 2024
Question

Crashing

  • March 6, 2024
  • 1 reply
  • 128 views

Every time I try to export a video from the Premiere Rush app to my iPhone the app crashes. Can anyone help with this?

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    1 reply

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    March 6, 2024

    Hi @annie28860128nrml,

    Sorry for the frustration. Have you tried updating Rush? Please also try updating iOS. I hope that helps.

     

    Thanks,

    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    A
    annie28860128nrmlAuthor
    Participant
    June 10, 2024

    My phone and the app are completely up-to-date

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    June 10, 2024

    OK, thanks. Which iPhone is it? Do you have ample storage space? What kind of footage is it? Is it 4K 10-bit 4:2:2 HEVC? If so, try a test with 4K 8-bit 4:2:0 H.264 files. 10-bit is not supported, but newer devices are recording in that format. I hope to assist you!

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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