Crashing

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Every time I try to export a video from the Premiere Rush app to my iPhone the app crashes. Can anyone help with this?

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Kevin J. Monahan Jr.

Legend

Hi @annie28860128nrml,

Sorry for the frustration. Have you tried updating Rush? Please also try updating iOS. I hope that helps.

Thanks,

Kevin

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Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

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annie28860128nrmlAuthor

Participant

My phone and the app are completely up-to-date

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Kevin J. Monahan Jr.

Legend

OK, thanks. Which iPhone is it? Do you have ample storage space? What kind of footage is it? Is it 4K 10-bit 4:2:2 HEVC? If so, try a test with 4K 8-bit 4:2:0 H.264 files. 10-bit is not supported, but newer devices are recording in that format. I hope to assist you!

Thanks,
Kevin

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Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

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