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Participant
October 17, 2023
Question

Crashing and loss of progress on premiere rush on ipad

  • October 17, 2023
  • 1 reply
  • 105 views

Hello, I was working on a project in premiere rush today on my iPad Pro and I switched to another tab and when I switched back the app abruptly restarted and when I reopened it I had lost about five hours of work. I had been switching to other windows and tabs throughout the project and there had been no issue I checked my cloud files and there was no option to recover the lost version. This is incredibly frustrating. is there any way I can recover these files?

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1 reply

Kevin J. Monahan Jr.
Community Manager
Community Manager
October 19, 2023

Hi @Sebastien32992413kney,

I read your note. Sorry for the issue. Is this one of the newer iPad Pros? Let me know. Others are having trouble with this device, as well. Let me ask the product team about this.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio