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D
Dostrece
Participant
March 1, 2024
Question

Crashing app

  • March 1, 2024
  • 1 reply
  • 334 views

We are coming up to 4 months since my original post about rush continuously crashing. Still, nothing has been done. How much longer until we get a fix for this? 4 months of not being able to use this app is a little ridiculous. I've been trying to export a video for 4 days now. It crashes once it gets up to 9%. It took me 2 days to create the video cause it crashed after every time I made an adjustment. 

Please, how much longer until a permanent fix? I have an iPhone 15 pro plus max. It has 1.5 TB of free space. Most recent iOS and most recent version of Rush. I don't know what else to do at this point. 

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    1 reply

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    March 1, 2024

    Hi @Dostrece,

    I read your note. I think the issue may be related to the footage you are shooting. Rush doesn't support HEVC 10-bit footage. Try a different format as a test to see if it works. Let us know.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    D
    DostreceAuthor
    Participant
    March 3, 2024

    Hey Kevin, 

     

    So I tested it out by creating a one minute video only using one video clip and no effects and it seems to work. It exported but took 8 minutes to export. Then I combined 3 different video clips to make a one minute video and added transitions. That did not work. So I removed the transitions and only kept the 3 video clips. That did export in a little over 10 minutes. I tried changing the speed of 2 of the clips and then it would no longer export. 

    So I could be wrong, but I don't think that it is a problem with the format of the videos I'm using. Let me know if you disagree. I only have an issue when trying to use features like transitions, speed and effects. 

    I'm open to ideas at this point. 

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    March 3, 2024

    What format were these clips shot in? H.264 (most compatible mode)? Let me know.

     

    Thank You,

    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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