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angel_0423
Participant
November 10, 2024
Question

Crashing when attempting to edit and export

  • November 10, 2024
  • 1 reply
  • 126 views

Hello, The project I’m working on Rush premier is repeatedly crashing when I try to click on edit and export. Sometimes, it allows me to click “export”, but It’s not loading even if I let it run for 15 mins, nothing is happening. I tried forced app reboot, but didn't work. I put days of work and it’s almost deadline. Please help me. Thank you in advance

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    1 reply

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    November 11, 2024

    Hi @angel_0423,

    I read your note. Export troubles are painful. Sorry about that. May the community have more information about your device or computer system and the media you are editing with? When you say, "crashing," are you generating a crash report dialog or just getting a spinning wheel? Let the community know.

     

    Thanks,
    Kevin

     

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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