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Nick Yanggg
Participant
March 15, 2025
Question

Crazy software crash

  • March 15, 2025
  • 1 reply
  • 155 views

After I edited a video using Rush, every time I wanted to save the file to the desktop, a message popped up at a fixed point in time asking for the HEVC extension module, but I already had this module. Then the software crashed and would no longer continue converting.

 

This is not the performance of a paid software.

 

Don't question my hardware, I have a top-notch computer

    1 reply

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    March 18, 2025

    Hi @Nick Yanggg,

    What kind of subscription do you have? Is it the "starter" version of Rush? That might be the issue. Let us know.

     

    Thanks,

    Kevin

     

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
    N
    Nick YangggAuthor
    Participant
    March 18, 2025

    Hi Kevin,

     

    Yes, I subscirtion Premiere Rush not RPO. Only PRO support HEVC?

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    March 18, 2025

    Yes. You can transcode the file to H.264 to work with Rush or you can subscribe to the full version. I hope we can help you.

     

    Thanks,
    Kevin

     

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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