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Participant
Mar 15, 2025 4:35 PM UTC
Question

Crazy software crash

After I edited a video using Rush, every time I wanted to save the file to the desktop, a message popped up at a fixed point in time asking for the HEVC extension module, but I already had this module. Then the software crashed and would no longer continue converting.

 

This is not the performance of a paid software.

 

Don't question my hardware, I have a top-notch computer

3 replies

Kevin J. Monahan Jr.
Legend
Mar 18, 2025 1:14 AM UTC

Hi @Nick Yanggg,

What kind of subscription do you have? Is it the "starter" version of Rush? That might be the issue. Let us know.

 

Thanks,

Kevin

 

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Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
Participant
Mar 18, 2025 1:32 AM UTC

Hi Kevin,

 

Yes, I subscirtion Premiere Rush not RPO. Only PRO support HEVC?

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Kevin J. Monahan Jr.
Legend
Mar 18, 2025 4:48 PM UTC

Yes. You can transcode the file to H.264 to work with Rush or you can subscribe to the full version. I hope we can help you.

 

Thanks,
Kevin

 

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Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio