Skip to main content
E
esenmartin
Participant
October 23, 2019
Question

Creative Clouds Files not available in Adobe Rush

  • October 23, 2019
  • 1 reply
  • 511 views

Hello, In the desktop version of Adobe Rush , Creative Clouds Files are not available on iMac but available on MacBook Pro. How to fix it ?

This topic has been closed for replies.

1 reply

Colin_F2188
Community Manager
Colin_F2188Community Manager
Community Manager
October 23, 2019

Hey esenmartin,

Are you logged in to the Creative Cloud on the iMac? Make sure you are using the same account as the MacBook Pro when accessing Rush.  You can also take a look at these helpful Troubleshooting Sync Issues pages for additional info. 

Troubleshooting Sync Errors on Rush 

How Syncing Works in Adobe Premiere Rush - Desktop (Mac and Windows) 

 

Hope that helps! If not, let us know and we can troubleshoot further.

 

Thanks,
CM

E
esenmartinAuthor
Participant
October 25, 2019

Thanks a lot Colin,

Yes, I'm logged in to the Creative Cloud with the same ID. The problems is that I can see my projects but no import is available with Creative Cloud Files. In the cloud window, you could see Creative Cloud Files doesn't appears. I've try to disconnect and connect back but it doesn't fix anything. Do you have on other idea ? Thanks

 

Firefly Community Gallery
Adobe Firefly

Remix with Firefly Community Gallery

Thousands of free creations to fall in love with and remix in Firefly.

Explore now
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices