Difficulty creating video

Question

Hello,I am creating a video for the first time on premier rush. When I uploaded videos that I sent from my phone to my laptop they turned out distorted. The video looks normal but once it plays the color goes to purple and green and the frame shifts so the video is not uniform. Any help with how to fix this would be much appreciated!

Kevin J. Monahan Jr. · Answer

Hi Keefe,Sorry for the hassle. This issue occurs if the Intel GPU drivers on your system are not compatible or you have an older version of the drivers. Can you please update your GPU drivers? You should be free of these issues once you complete that troubleshooting step. Let us know if you need assistance with that. Thanks,Kevin

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded