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R
Rockonthesky
Participant
February 14, 2023
Answered

Doesn’t open, small circle keeps spinning for hours

  • February 14, 2023
  • 2 replies
  • 531 views

Most of the times I try to open Rush on my ipad mini 6th gen or on my iphone 14 pro max i get a small blue circle spinning for hours. Rush doesn't meant to be a "rush" app. It is so frustrating. I pay a lot on adobe cc and I don't understand this kind of issues.

    This topic has been closed for replies.
    Correct answer Myra Ferguson

    Are you on a strong WiFi network? You might also check that you're logged into the Creative Cloud Mobile App.

     

    If you're still having trouble, you might contact Adobe's support (this is the user-to-user forum):

    2 replies

    T
    ted939
    Known Participant
    May 28, 2023

    I'm having a similar problem on Premiere Rush on my iPhone.

    I worked long editing a project, then tried exporting the video several times, in different formats, and each time, after the progress bar almost got to 100%, it would give error message saying unable to export.

     

    I then thought to close/quit Rush, then restart, and see if that helped, so I began that process by clicking the home icon (thinking that would put it through the proper saving of the project, but when I clicked the home icon, it got stuck on rotating circle screen.

     

    I left that blue circle spinning for the last 8 hours, and still no better.

     

    The app won't allow me to click anything on it.

    I have iOS 16.5.

     

    I'm worried to just close/quit Rush and relaunch it, as I'm afraid I'll lose all my work.

    What do I do?

     

    Thanks!

    Ted

    Myra Ferguson
    Community Expert
    Myra FergusonCommunity ExpertCorrect answer
    Community Expert
    February 14, 2023

    Are you on a strong WiFi network? You might also check that you're logged into the Creative Cloud Mobile App.

     

    If you're still having trouble, you might contact Adobe's support (this is the user-to-user forum):

      R
      RockontheskyAuthor
      Participant
      February 22, 2023

      Thanks. I was at the beach and I was trying to edit a video that I have already downloaded to my ipad, so I don't think I need to use internet in that case. 
      But since that day never happen again. I hope never will.

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