Skip to main content
E
Eironenaj
Participant
October 26, 2023
Answered

Doesn’t support Iphone Videos

  • October 26, 2023
  • 3 replies
  • 906 views

Whenever I try to import a video taken from my iphone (HEVC; .MOV), it only importa the sound and not the video. 
Hopefully, Adobe Rush can support this format in the future. 

    This topic has been closed for replies.
    Correct answer Kevin J. Monahan Jr.

    HIi @Eironenaj,

    Try changing iPhone Camera settings to "Most Compatible." Those files should import for you.

     

    Thanks,
    Kevin

    3 replies

    E
    EironenajAuthor
    Participant
    November 2, 2023

    @Kartika Rawat I import it to my Mac.

    @Kevin-Monahan Thank you! It's now importing the video as well. I changed Camera Format to "Most Compatible"

    Thanks!

      Kevin J. Monahan Jr.
      Community Manager
      Kevin J. Monahan Jr.Community Manager
      Community Manager
      November 2, 2023

      Great @Eironenaj! Thanks for reporting back.

       

      Kevin

      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      Kevin J. Monahan Jr.
      Community Manager
      Kevin J. Monahan Jr.Community ManagerCorrect answer
      Community Manager
      October 26, 2023

      HIi @Eironenaj,

      Try changing iPhone Camera settings to "Most Compatible." Those files should import for you.

       

      Thanks,
      Kevin

      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
        Kartika Rawat
        Community Manager
        Kartika RawatCommunity Manager
        Community Manager
        October 26, 2023

        Hi Eironenaj!

        Sorry to hear that. Which device are you using for Premiere Rush? You can check the Rush-supported formats: https://helpx.adobe.com/in/premiere-rush/help/import-footage.html

         

        Let us know.

        Thanks,

        Kartika

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices