Doesn’t support .jpg files

Forum|Forum|1 year ago
May 16, 2024
1 reply
515 views

I am so upset that I just found out that this software doesn't support .jpg files. How can I get a refund? This is not what I was expecting from this software.

This topic has been closed for replies.

Kevin J. Monahan Jr.

Community Manager

Hi @Paul Cons,

Thanks for the message. You say your .jpg files are not importing? I hope we can help you. Can you share one of those files with the community? We can check the file for you. Sorry for the frustration.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

P

Paul ConsAuthor

Participating Frequently

I think I have alreay provided you the screenshot of the error. I am try to add a photo from my iPad and i get that message that it's not supported.

Kevin J. Monahan Jr.

Community Manager

Ah, thanks for clarifying. Are you sure it's a .jpg and not a HEIC file? If it is the latter, try exporting the image from a different program. Rush has problems with certain newer image formats.

Let me know if the advice helps.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

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