Doesn’t support .jpg files

Forum|Forum|1 year ago
May 16, 2024
1 reply
515 views

I am so upset that I just found out that this software doesn't support .jpg files. How can I get a refund? This is not what I was expecting from this software.

This topic has been closed for replies.

Kevin J. Monahan Jr.

Community Manager

Hi @Paul Cons,

Thanks for the message. You say your .jpg files are not importing? I hope we can help you. Can you share one of those files with the community? We can check the file for you. Sorry for the frustration.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

P

Paul ConsAuthor

Participating Frequently

I think I have alreay provided you the screenshot of the error. I am try to add a photo from my iPad and i get that message that it's not supported.

Kevin J. Monahan Jr.

Community Manager

Hi Kevin

Thank you for your reply. I just wasted 45 minutes of my time talking to two Indian reps from the Cancellation and Refund Dept who can't do anything to help me because they said I had to talk to Apple for the refund. I have done this before and Apple doesn't not do refund of 3rd party products.

Can you escalate this to someone who can?

Paul

Hey Paul,

Thanks for the message. Sorry Adobe staff could not help you resolve the problem. See if this doc from Apple might help: https://support.apple.com/en-gb/118428.

Take Care.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

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