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Participant
July 12, 2020
Question

Double charges for MONTHS

  • July 12, 2020
  • 1 reply
  • 184 views

How can one gain access to a customer service representative?

It seems impossible. Good job for Adobe. 

This is regarding double charges.

I have emailed Adobe (rushmail@adobe.com) and Google Play Store. 

Google's response: 

Hi,
 

We received your refund request of $10.66 for Subscription (Adobe Premiere Rush — Video Editor), Transaction ID GPA.3356-2685-3007-98476..0, but we can't provide a refund for this purchase because it doesn't meet with our policy. We apologize for any inconvenience caused.

You can learn more about our Google Play refund policies [here].

If you need help activating or using an item that you purchased, it is often faster to contact the developer directly. You can find developer contact information on the app's page in the [Play Store] under the "Developer" section or on your order purchase receipt.

To prevent accidental or unwanted purchases in the future, we recommend that you turn authentication on or change your password.

 
Thanks,
 
The Google Support Team

 

 

Can you please help me? 🤩

🙌😁🙌

This topic has been closed for replies.

1 reply

Legend
July 13, 2020

Have you tried going to https://creativecloud.adobe.com/ logging in, then clicking Contact Us?