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Participant
June 7, 2025
Question

Downloading new content

  • June 7, 2025
  • 1 reply
  • 99 views

Can't download new videos it's saying not supported and want let me download my new content.

1 reply

Kevin-Monahan
Community Manager
Community Manager
June 9, 2025

Hi,

iPhone? Turn off spatial audio in Camera Settings. That is the thing most people are facing. New footage should work. Older footage would need to be transcoded in Handbrake or Shutter Encoder (if you do not have Media Encoder).

 

Cheers,
Kevin

 

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio