Downloading new content

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Can't download new videos it's saying not supported and want let me download my new content.

Legend

Hi,

iPhone? Turn off spatial audio in Camera Settings. That is the thing most people are facing. New footage should work. Older footage would need to be transcoded in Handbrake or Shutter Encoder (if you do not have Media Encoder).

Cheers,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

Kevin J. Monahan Jr.Correct answer

Legend

Hi,

iPhone? Turn off spatial audio in Camera Settings. That is the thing most people are facing. New footage should work. Older footage would need to be transcoded in Handbrake or Shutter Encoder (if you do not have Media Encoder).

Cheers,
Kevin

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Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

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