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darrell1983
Participant
June 7, 2025
Answered

Downloading new content

  • June 7, 2025
  • 1 reply
  • 107 views

Can't download new videos it's saying not supported and want let me download my new content.

    Correct answer Kevin J. Monahan Jr.

    Hi,

    iPhone? Turn off spatial audio in Camera Settings. That is the thing most people are facing. New footage should work. Older footage would need to be transcoded in Handbrake or Shutter Encoder (if you do not have Media Encoder).

     

    Cheers,
    Kevin

     

    1 reply

    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.Correct answer
    Legend
    June 9, 2025

    Hi,

    iPhone? Turn off spatial audio in Camera Settings. That is the thing most people are facing. New footage should work. Older footage would need to be transcoded in Handbrake or Shutter Encoder (if you do not have Media Encoder).

     

    Cheers,
    Kevin

     

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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