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darrell1983
Participant
June 7, 2025
Question

Downloading new content

  • June 7, 2025
  • 1 reply
  • 99 views

Can't download new videos it's saying not supported and want let me download my new content.

    1 reply

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    June 9, 2025

    Hi,

    iPhone? Turn off spatial audio in Camera Settings. That is the thing most people are facing. New footage should work. Older footage would need to be transcoded in Handbrake or Shutter Encoder (if you do not have Media Encoder).

     

    Cheers,
    Kevin

     

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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