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lisa_6796
Participant
September 11, 2024
Question

Downloading video

  • September 11, 2024
  • 1 reply
  • 320 views

I have been trying all day to download a video and it keeps kicking me out. When I try downloading to my camera roll it will go to 17% then kicks me back to my iPhone Home Screen.  I tried downloading directly to You Tube and it will go about 3/4 of the way then says it can't be downloaded and needs an internet connection. There is an internet connection, so I'm stumped. 

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    1 reply

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    September 11, 2024

    Hi @lisa_6796,

    How long is the video? Do you have enough space on the phone?

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    L
    lisa_6796Author
    Participant
    September 12, 2024

    Do you have any other solutions? I tried making the video a little shorter, but that didn't help. I really need this fixed by morning.

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    September 13, 2024

    The team is investigating this issue now, @lisa_6796. Thanks for letting me know more details. Engineering said:

     

    We've successfully created multiple 4K projects on our iPhone 15 Pro, using several layers of video, color adjustments, speed effects, titles, and transitions. We were able to export the projects without any issues.

     

    Sorry about that. What kind of source media are you editing? Is it from the iPhone?

     

    Cheers,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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