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H
Hefehef
Participant
October 31, 2018
Question

Dropbox no files

  • October 31, 2018
  • 2 replies
  • 832 views

I have my droobox account linked to adobe rush but it doesn’t show the files I have on Dropbox in adobe rush. I’m trying to edit a video on my iPad however I can’t see my files.

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2 replies

Kevin J. Monahan Jr.
Community Manager
Kevin J. Monahan Jr.Community Manager
Community Manager
November 2, 2018

Hi hefehef,

Did MtD's advice help you? Let us know.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
M
Meg The Dog
Inspiring
October 31, 2018

On your iPad, open the Dropbox app and verify you can see the files listed there.

If so, try restarting (Power Off/Power On) your iPad and then opening Rush,  clicking add, selecting Media > Dropbox and see if the files now appear in the directory.

In my experience, if you have opened the Dropbox source panel once in Rush,  it appears as if the available files do not refresh as they are added to Dropbox . . . but I'm not 100% sure about this.

Try the above and see if it helps.

MtD

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