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Elin30591984g2i5
Participant
June 19, 2023
Question

Empty graphic library

  • June 19, 2023
  • 1 reply
  • 154 views

I've been using Adobe Rush for a few months and it's been working great. Today when I was going to edit a movie I discovered that the graphics library is empty. I haven't done anything to remove the files, but the files with Titles, Transition Graphics and Overlays are all empty. I tried restarting the computer, but it doesn't work. Does anyone know how I can fix this?

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    1 reply

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    June 20, 2023

    Hi @Elin30591984g2i5,

    Thanks for the message. Sounds like something has gone wrong. Let the community know which plan you have purchased for Rush. That may hold some key. I have heard that some eductational or enterprise customers may be seeing something like this. Let us know a few more details and hopefully that will help solve the problem.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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