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j. bala
Participant
August 24, 2025
Answered

Error al importar archivos

  • August 24, 2025
  • 1 reply
  • 46 views

iPhone Pro Max 16 - IOS 18.6 - El sistema (Adobe Premiere Rush) no me permite importar archivos (fotos / vídeos) de mi galería. Aparece el siguiente mensaje de error: Error de importación de medio. El tipo de medio no es compatible. No se han podido importar 1 de 1 medios.

 

Es normal esta situación? 🤷🏻‍♂

Correct answer Kevin-Monahan

Hi there,

Sorry for the trouble. We've seen this issue with media recorded on the iPhone 16 Pro Max.

Try going to Settings > Camera > Record Sound and change Spatial Audio to Stereo. Then try importing your media into Premiere Rush again. This has resolved the “Unsupported media type” error for many iPhone 16 users.

Keep in mind that Premiere Rush is now at end of life and is no longer being updated for newer devices and operating systems.

More information:
https://helpx.adobe.com/premiere-rush/desktop/kb/end-of-life.html

Thanks,
Kevin

1 reply

Kevin-MonahanCommunity ManagerCorrect answer
Community Manager
September 3, 2026

Hi there,

Sorry for the trouble. We've seen this issue with media recorded on the iPhone 16 Pro Max.

Try going to Settings > Camera > Record Sound and change Spatial Audio to Stereo. Then try importing your media into Premiere Rush again. This has resolved the “Unsupported media type” error for many iPhone 16 users.

Keep in mind that Premiere Rush is now at end of life and is no longer being updated for newer devices and operating systems.

More information:
https://helpx.adobe.com/premiere-rush/desktop/kb/end-of-life.html

Thanks,
Kevin