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Harmonious_Rainbow9275
Participant
Aug 19, 2025 12:17 PM UTC
Answered

Error message "Motion Graphics Template Important Error" when adding graphics - not a edu account

Hello,

 

I have used this one my phone with no problem. I decided to try edit videos on my PC so I install Premiere Rush. When trying to add titles I get an error message "Motion Grpahics Tmeplate I:mport Error: An error occurred during download from Adobe Stock server. Please try again."

 

I looked and saw this issue is common with education accounts. I am just using a simple email login so I don't know why this would be occurring to me. 

 

Any help would be appreciated.

 

Thank you.

Theresa Rostek
Theresa RostekCorrect answer
Community Manager
Aug 26, 2025 2:58 PM UTC

Hi everyone,

 

There was some outages with the download service, but the issue looks to be resolved. Please give it a try and let us know if it is working as you expect.

 

Thanks,

Theresa

Motion Graphics, Premiere Pro
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6 replies

Theresa Rostek
Community Manager
Theresa RostekCommunity ManagerCorrect answer
Community Manager
Aug 26, 2025 2:58 PM UTC

Hi everyone,

 

There was some outages with the download service, but the issue looks to be resolved. Please give it a try and let us know if it is working as you expect.

 

Thanks,

Theresa

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Motion Graphics, Premiere Pro
MightyMoria
Inspiring
Aug 19, 2025 3:07 PM UTC

I've had this error too. When I spoke to an Adobe rep, they said it's a known issue and that they are working on it. There is a clunky workaround, you have to manually download the file and use the Motion Graphics Template window to import it into Premiere and it can be used in Rush.

 

 

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jhs4adobe
Participant
Aug 20, 2025 7:19 PM UTC

This workaround is NOT working for me.  I re-downloaded the title file and tried multiple locations but when I'm in Rush they are not available.  I go to the Saved folder and it is empty. I have the folder in Rush that is empty, side-by-side with the File Explorer folder showing the .mogrt file for the title.  The file is there but Rush doesn't see it so I can't use it.  If I try to just insert that same title within Rush, I get the Error with the Stock Server message.  What a disappointment on my first learning experience with Rush.

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