Error message to upgrade to a paid plan when importing iPhone video

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I have a paid plan, how do I get Rush to be able to import videos I've uploaded from my iPhone?

Rush is telling me it needs the HEVC codec which is included with the paid plan.

Thanks~

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Kevin J. Monahan Jr.

Legend

Hi @janine9595,

I read your note. You need a premium subscription for HEVC support. Do you have one? If not, you can try shooting in H.264 (Settings > Camera > Formats > Most Compatible mode). Can you try that? What happens? Let us know.

Thanks,

Kevin

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Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

John T Smith

Community Expert

You need to ask program questions in the forum for the program you are using
To ask in the forum for your program please start at https://community.adobe.com/
Moving from Using the Community (which is about the forums) to the correct forum

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