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suv_7104
Participant
April 26, 2025
Answered

Error while editing video

  • April 26, 2025
  • 2 replies
  • 177 views

Unable to edit my videos in Premier Rush. Getting error as - Media is not supported. 
I was using 14pro and just changed to 16pro when I started getting the error. File format is identical to what it was in 14pro. 
EXIF below - 

Apple iPhone 16 Pro

Telephoto Camera — 120 mm £2.8 1080p • 1080 × 1920 • 26.5 MB • C

60 FPS

Adjust

HEVC

Dolby Vision

00:08

    Correct answer Kevin-Monahan

    Hi,

    Switch off spatial audio in camera settings. Then it should work OK.

     

    Thanks,
    Kevin

     

    2 replies

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity ManagerCorrect answer
    Community Manager
    April 29, 2025

    Hi,

    Switch off spatial audio in camera settings. Then it should work OK.

     

    Thanks,
    Kevin

     

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      April 26, 2025

      in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

      p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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