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Ethan Farr
Ethan Farr
Participating Frequently
November 7, 2018
Answered

Every time I do something such as split a clip, or mute the sound for a video clip, Adobe Rush freezes and I have to close the application before I can use it again otherwise it keeps freezing up.

  • November 7, 2018
  • 1 reply
  • 1633 views

I can barley run Adobe Rush because every time I do anything it freezes and I have to restart it before it will run smoothly again! Please Help!

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    This topic has been closed for replies.
    Correct answer caroline_edits

    OS: PC, Windows 10 Version: 1803

    Processor: Intel(R) Core(TM) i7-855OU CPU @ 1.80GHz 1.99 GHz

    Installed Memory: All I could find is 16GB RAM 15.8GM RAM usable or 463GB

    on this PC

    Graphics Card: RADEON RX VEGA M GRAPHICS

    On Thu, Nov 8, 2018 at 2:47 PM carolinesears <forums_noreply@adobe.com>


    Well, Ethan.

    I gotta tell you, I wasn't able to recreate your crash and therefore I can't see what's causing it. But don't give up! Do me a favor and go here to post about your experience: Premiere Rush: Hot (390 ideas) – Adobe video & audio apps

    Our engineers check that page pretty regularly, and I've already sent this thread to the appropriate team to see if they know what's going on. I'm so sorry I can't provide you with a solution, but we're not going down without a fight.

    Stick with us!

    Caroline

    1 reply

    caroline_edits
    Community Manager
    caroline_editsCommunity Manager
    Community Manager
    November 8, 2018

    Hi Ethan!

    I'm so sorry the app isn't working smoothly for you. My first guess is to have you update to the most recent version of Premiere Rush.

    Would you mind making sure there are no available updates for the app? Let me know if that doesn't work and we'll keep troubleshooting.

    Let's get this figured out!

    Caroline

    Ethan Farr
    Ethan FarrAuthor
    Participating Frequently
    November 8, 2018

    I did check to make sure I was updated to the latest version as well as

    uninstalled and reinstalled the application with no success.

    On Wed, Nov 7, 2018 at 5:36 PM carolinesears <forums_noreply@adobe.com>

    caroline_edits
    Community Manager
    caroline_editsCommunity Manager
    Community Manager
    November 8, 2018

    I was able to recreate your crash experience this morning so now I can actually look for solutions. I updated my phone to iOS 12.1 and deleted a bunch of photos and messages and I haven't been able to crash it a second time. Could you try that?

    We'll find a solution!

    Caroline

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