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filippa_7868
Participant
February 5, 2025
Answered

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  • February 5, 2025
  • 1 reply
  • 76 views

The video looks good in the app but as soon as I export it all the colors change and it looks really bad to be honest. I've tried exporting it in different qualities but it doesn't help. I'm freaking out soon this is SO frustrating 

    Correct answer Kevin-Monahan

    Hello @filippa_7868,

    Tbanks for the message. I have heard this complaint before. Likely, you are shooting HDR video and Rush doesn't support that. HDR was not part of the app's development, so newer formats of audio and video are sometimes problematic. In order to use Rush without the issue, you have to switch off HDR recording in your camera settings. Shoot a small amount of clips, and then see if your video looks as expected. Let the community know if that works. Sorry for the hassle.

     

    Thanks,
    Kevin

     

    1 reply

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity ManagerCorrect answer
    Community Manager
    February 5, 2025

    Hello @filippa_7868,

    Tbanks for the message. I have heard this complaint before. Likely, you are shooting HDR video and Rush doesn't support that. HDR was not part of the app's development, so newer formats of audio and video are sometimes problematic. In order to use Rush without the issue, you have to switch off HDR recording in your camera settings. Shoot a small amount of clips, and then see if your video looks as expected. Let the community know if that works. Sorry for the hassle.

     

    Thanks,
    Kevin

     

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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