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Benie-Francis356284122m5d
Participant
February 22, 2024
Question

Export in 4K options not showing

  • February 22, 2024
  • 1 reply
  • 202 views

Hello

I have had the app for quite some time and i pay monthly £4.99 to be able to export in high quality. Even that I've upgraded my phone to a 15pro max and restored my purchases the option to export does not show. I have updated the app, deleted, reinstalled and still it doesn't show 

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    1 reply

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    July 9, 2024

    Hi @Benie-Francis356284122m5d,

    Thanks for the note. You may be shooting in a format Rush does not support. Try changing the camera settings to "most compatible," then try again. I hope that helps! Sorry for not responding earlier.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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