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Mir Asif38717115pcv5
Participant
Jul 20, 2024 4:15 PM UTC
Question

Export issue

Hi, after finishing a project when I am trying to export only 1080 option is coming, cant export in 4K, though I have a monthly subscription. Need solution urgently. Kindly help.

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    1 reply

    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    Jul 22, 2024 7:24 PM UTC

    Hi Mir Asif38717115pcv5!

    Sorry about that. Can you share the media details you editing (codec/ format, frame rate, frame size)? Are the media files you're using already 4k?

     

    Let us know.

    Thanks,
    KR

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