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Participant
July 27, 2023
Question

Fail to export file (IPad)

  • July 27, 2023
  • 1 reply
  • 222 views

Fail to export video; English is not my mother tongue.

IPad 8; IOS 16.5.1(20F75)

MDM used by school.

Still have about 30G storage in iPad, while the video is only about 400mb.

Image are PNG, largest size 3840x3840, 27.6mb. Others are all standard 4k image. Image export from procreate.

Local save file, not VIP.

 

I expect this app can import and export high quality image. This is not my final stage yet and still have a long way to go, yet it cannot be exported already. I don't want to find school assistance unless there's something to deal with MDM system because they are quite irresponsible and tend to ignore art students. I hope you can just solve the problem.


I am a student and this video/project is directly affecting my public exam result so it is very important to me. I am in dire need of some assistance. 

Please email me ASAP.

 

This topic has been closed for replies.

1 reply

Kevin J. Monahan Jr.
Community Manager
Community Manager
July 28, 2023

Hi @Lamp0209,

Sorry about that. Can you try exporting an HD version of the project? Let us know if it works.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
Lamp0209Author
Participant
July 28, 2023

Hi, I've tried to export it in different quality and still fail.

Kevin J. Monahan Jr.
Community Manager
Community Manager
July 28, 2023

Hi,

At this point, please contact our agents here for one-on-one assistance: https://helpx.adobe.com/contact.html. The chat pod is in the lower right corner. Ask for the "video queue." They should be able to assist with this issue. Sorry for the frustration.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio