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C
chellydoy
Participant
May 25, 2020
Question

File has unsupported compression type on import

  • May 25, 2020
  • 1 reply
  • 1207 views

Having problems with importing mp4 file from a GoPro which I have been doing happily for about a year. Today, all the videos I have, now do not preview and a message comes up stating "The file has an unsupported compression type." when I try to import. I do quite a few for a client so need this to work like it used to. So this needs to be fixed. I have read somewhere about codec info which I know nothing about so attached screenshot. I have uninstalled everything Adobe and reinstalled cloud and Rush with current update, but still does not work. Please help.

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1 reply

S
Steve Grisetti
Legend
May 26, 2020

Open your GoPro video in the free download MediaInfo. In MediaInfo, set View to Text and then copy the text from this report and paste it to this forum. Once we know the complete specs of this video we'll be better able to advise you.

 

Also what device are you editing on and on what operating system?

    C
    chellydoyAuthor
    Participant
    June 1, 2020

    Many thanks

    Device is Dell Laptop XPS159570 16GB RAM with Windows 10 Copied info below of one video from GOPRO

     

    General
    Complete name : C:\Users\mldoy\Videos\GoPro\Tony\To Be Done\Brazzano May 2020.mp4
    Format : MPEG-4
    Format profile : JVT
    Codec ID : avc1 (avc1/isom)
    File size : 514 MiB
    Duration : 4 min 44 s
    Overall bit rate : 15.2 Mb/s
    Encoded date : UTC 2020-05-05 12:33:50
    Tagged date : UTC 2020-05-05 12:33:50
    AMBA : 

    Video
    ID : 1
    Format : AVC
    Format/Info : Advanced Video Codec
    Format profile : Main@L4
    Format settings : CABAC / 2 Ref Frames
    Format settings, CABAC : Yes
    Format settings, Reference frames : 2 frames
    Format settings, GOP : M=3, N=15
    Codec ID : avc1
    Codec ID/Info : Advanced Video Coding
    Duration : 4 min 44 s
    Bit rate mode : Constant
    Bit rate : 15.0 Mb/s
    Width : 1 920 pixels
    Height : 1 080 pixels
    Display aspect ratio : 16:9
    Frame rate mode : Constant
    Frame rate : 29.970 (30000/1001) FPS
    Color space : YUV
    Chroma subsampling : 4:2:0
    Bit depth : 8 bits
    Scan type : Progressive
    Bits/(Pixel*Frame) : 0.241
    Stream size : 509 MiB (99%)
    Title : Ambarella AVC
    Language : English
    Encoded date : UTC 2020-05-05 12:33:50
    Tagged date : UTC 2020-05-05 12:33:50
    Color range : Full
    Codec configuration box : avcC

    Audio
    ID : 2
    Format : AAC LC
    Format/Info : Advanced Audio Codec Low Complexity
    Codec ID : mp4a-40-2
    Duration : 4 min 44 s
    Bit rate mode : Constant
    Bit rate : 128 kb/s
    Channel(s) : 2 channels
    Channel layout : L R
    Sampling rate : 48.0 kHz
    Frame rate : 46.875 FPS (1024 SPF)
    Compression mode : Lossy
    Stream size : 4.34 MiB (1%)
    Title : Ambarella AAC
    Language : English
    Encoded date : UTC 2020-05-05 12:33:50
    Tagged date : UTC 2020-05-05 12:33:50

    Other
    ID : 3
    Type : Time code
    Format : QuickTime TC
    Duration : 4 min 44 s
    Frame rate : 29.970 (30000/1001) FPS
    Time code of first frame : 12:33:03:24
    Time code, striped : Yes
    Language : English
    Encoded date : UTC 2020-05-05 12:33:50
    Tagged date : UTC 2020-05-05 12:33:50

     

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