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Anny Wan
Anny Wan
Participant
June 1, 2023
Question

Files are lost when going from Rush on phone to desktop

  • June 1, 2023
  • 1 reply
  • 152 views

Hi, 

 

I wanted to further edit my project I started on my phone on my desktop version (paid) of Rush. However, when I open the project the files are lost and I need to locate them. Is there something I can to do so that the whole project, including files, are uploaded to the Adobe Cloud? I cannot imagine that this is the normal way things should work?

 

 

    This topic has been closed for replies.

    1 reply

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    June 3, 2023

    Hi @Anny Wan,

    I read your message and you say that your clips are not appearing in the desktop version. In my own experience, especially when shooting 4K, it can take hours or overnight, before the footage appears. Have you allowed it enough time? Let the community know.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    Anny Wan
    Anny WanAuthor
    Participant
    June 6, 2023

    Hi Kevin, 

    Thank you for replying. The files are not loaded still. Do I need to upload the files to creative cloud manually? Or does Rush automatically copy the files used on the phone version to creative cloud? I believe this might cause the issue but I need more knowlegde on how Rush works to determine where the problem comes from. 

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