Files not syncing, which means my Rush video files have a red exclamation mark

1 reply
265 views
Translate

Please help!

It says 'syncing' in the creative cloud forever and then after about 30 minutes, says fail to sync. If I stop it and press pause and play again, it says it's fully synced but then lots of my videos of Rush are missing files, so it hasn't worked.

This topic is closed to new replies. Start a new post to keep the conversation going.

Kevin J. Monahan Jr.Correct answer

Legend

Hello @Adomas29979459rd0y,

Welcome to the Rush community. I am Kevin, a moderator in this user-to-user forum. Sync via Creative Cloud was removed on Feb. 1, 2024. I am sorry if you weren't aware of that feature removal. Sync will still exist for our enterprise and educational users until later this year. I apologize for the frustration.

Take Care,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

Kevin J. Monahan Jr.Correct answer

Legend

Hello @Adomas29979459rd0y,

Welcome to the Rush community. I am Kevin, a moderator in this user-to-user forum. Sync via Creative Cloud was removed on Feb. 1, 2024. I am sorry if you weren't aware of that feature removal. Sync will still exist for our enterprise and educational users until later this year. I apologize for the frustration.

Take Care,
Kevin

Translate

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.