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Adomas29979459rd0y
Participant
August 28, 2024
Answered

Files not syncing, which means my Rush video files have a red exclamation mark

  • August 28, 2024
  • 1 reply
  • 257 views

Please help!

 

It says 'syncing' in the creative cloud forever and then after about 30 minutes, says fail to sync. If I stop it and press pause and play again, it says it's fully synced but then lots of my videos of Rush are missing files, so it hasn't worked. 

    This topic has been closed for replies.
    Correct answer Kevin J. Monahan Jr.

    Hello @Adomas29979459rd0y,

    Welcome to the Rush community. I am Kevin, a moderator in this user-to-user forum. Sync via Creative Cloud was removed on Feb. 1, 2024. I am sorry if you weren't aware of that feature removal. Sync will still exist for our enterprise and educational users until later this year. I apologize for the frustration.

     

    Take Care,
    Kevin

    1 reply

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community ManagerCorrect answer
    Community Manager
    August 30, 2024

    Hello @Adomas29979459rd0y,

    Welcome to the Rush community. I am Kevin, a moderator in this user-to-user forum. Sync via Creative Cloud was removed on Feb. 1, 2024. I am sorry if you weren't aware of that feature removal. Sync will still exist for our enterprise and educational users until later this year. I apologize for the frustration.

     

    Take Care,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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